Pazzo – Technical Point of Sale operator – Bilingual (English/German)  

Location: Zürich

Job Type: Full-time

Company Overview  

Pazzi is a fast-growing tech startup revolutionizing fast food through autonomous restaurant technology. Our mission is to combine cutting-edge robotics with high-quality food and service, bringing the future of pizza to life—today.

We’re proud to be opening our very first fully automated Pazziria in Zurich, a groundbreaking takeaway concept run by our Pazzi robot and powered by human oversight. As we gear up for this exciting launch, we’re looking for our very first Pazzo—a technical point of sale operator who will play a key role in bringing this autonomous kitchen to life and ensuring its smooth daily operations.

Job Overview  

As our Pazzo – the technical operator for our Zurich point of sale, you’ll be at the heart of the world’s first fully automated Pazziria. This is a hands-on, hybrid role that combines kitchen prep, robot operation, light maintenance, and customer interaction. You’ll manage the day-to-day running of the location, oversee stock and cleanliness, handle basic troubleshooting, and lead a small team of part-time staff.

The role is brand new and still taking shape—so we’re looking for someone adaptable, reliable, and curious. If you’re excited by technology, enjoy solving problems on the go, and want to be part of something completely new, this is your opportunity to grow with us from the ground up.

Key Responsibilities  

Daily Operation & Maintenance of the Robot

• Monitor and refill stock components (ingredients, packaging materials, consumables) as per system alerts and operational needs
• Troubleshoot system errors following strict protocols, demonstrating a solid understanding of the robot’s mechanical functions and an ability
• Interpret error codes and engineer feedback to identify and resolve common technical issues
• Keep accessible parts of the back-office of the system clean and well-organized, ensuring compliance with hygiene and operational standards

Stock Management and Quality Control

• Supervise stock levels to ensure uninterrupted operations
• Manage inventory, tracking incoming and outgoing supplies with accuracy
• Conduct quality control upon product deliveries, ensuring all items meet internal standards
• Ensure compliance with strict hygiene and food safety regulations (HACCP) always maintaining best practices
  

Customer Facing Area & Point of Sale Management

• Ensure cleanliness and organization of the customer-accessible area, maintaining high presentation standards
• Monitor and maintain POS functionality, ensuring that displayed menus, prices, and promotional materials are accurate and coherent
• Restock vending machines according to stock levels, ensuring availability of drinks and complementary items
• Report any visible degradation or technical issues in the point-of-sales area, addressing concerns proactively to maintain a high-quality customer experience
  

Operations and Team Coordination

• Act as the team manager for the takeaway’s frontline staff (part-time hires)
• Manage the scheduling and coordination of team members
• Serve as the point of contact (POC) between frontline team and back-office operations
• Report weekly to the Local Director on operational performance, issues and improvements
• Ensure all processes are strictly followed and troubleshoot any operational dysfunctions

Customer Relationship Management

• Handle direct customer interactions, ensuring high levels of satisfaction
• Manage customer complaints professionally, maintaining a positive and polite approach
• Represent the brand values and customer service ethos of Pazzi
  

Your Profile

• Technical background with relevant training, preferably within a food-related context
• Experience in maintenance roles a strong asset
• Mechanical and technical curiosity
• Ability to operate professional kitchen equipment (including handling and moving of moderately heavy equipment)
• Understanding of usual office software
• Ability to work with irregular schedules
• Willingness to respond to occasional off-hours issues or interventions
• Willingness to travel occasionally for business or training purposes
• Fluent in English and German, French or other languages an asset
  

You’re a good match if you...

• Are detail-oriented and excel at following strict, structured processes with precision
• Have a natural affinity for understanding machines, with the ability to grasp their mechanics and functions intuitively
• Are curious about technology, willing to learn about both software and hardware aspects of automation
• Thrive in a fast-paced environment, adapting quickly to dynamic operational demands
• Enjoy taking on responsibility and working autonomously, demonstrating reliability and ownership in your role
• Have good people skills

What We Offer  

• A vibrant and dynamic startup environment with room for personal and professional growth.
• The opportunity to work at the intersection of food and cutting-edge technology.
• A collaborative team that values innovation and out-of-the-box thinking.

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